Communicating with Empathy - elearning for healthcare
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About the Communicating with Empathy programme

Communicating with empathy consists of six sessions that have been developed to promote sensitive and effective communication in end of life care.

Each session offers valuable, interesting and accessible learning that will be useful for informal carers, agency and care home staff, healthcare assistants and other staff providing end of life care.

Each session is designed to take 20-30 minutes to complete and the sessions can be completed in any order. The content includes interviews with professionals, patients and family members, video clips of simulated conversations and interactive exercises and quizzes.

At the end of each session learners can print or save a certificate which summarises the essential learning points.


1. Introduction to communication skills and how these are applied in end of life care

2. Making the most of listening

3. What do we mean by body language?

4. Responding to challenges in end of life care

5. Assessing and responding to communication needs

6. Examples of communication challenges: distractions in the workplace and communicating when there are language barriers

Meet the team

  • Jane Neerkin

    Jane Neerkin

    Camden, Islington ELiPSE and UCLH & HCA Palliative Care Service, Central and North West London NHS Foundation Trust (CNWL), London, UK
  • Sarah Yardley

    Sarah Yardley

    Camden, Islington ELiPSE and UCLH & HCA Palliative Care Service, Central and North West London NHS Foundation Trust (CNWL), London, UK
  • Lorraine Noble

    Lorraine Noble

    UCL Medical School, London, UK

How to access

In order to access the Communicating with Empathy programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.

Register >

To view the Communicating with Empathy programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.

View >

NHS healthcare staff in England

The Communicating with Empathy programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this elearning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ‘OpenAthens’ portal.

Care home or hospice staff

To register for the Communicating with Empathy programme, select the ‘Register’ button in the top right hand corner of the page. Select the option ‘I am a care home or hospice worker’ then enter your care home / hospice name or postcode and select it from the options available in the drop down list. Finally enter your care home / hospice registration code and select ‘Register’. You may need to see your employer to get this code.

If your employer does not have a code, then they need to contact the elfh Support Team. The Support Team can either give the employer the registration code or arrange a bulk upload of all staff.

Detailed instructions on how to gain access are available here.

Social Care Professionals

Access to elfh content is available to all social care professionals in England whose employers are registered with the Skills for Care National Minimum Data Set for Social Care (NMDS-SC). Every employer providing NMDS-SC workforce information to Skills for Care has been given a user registration code for their staff. This code enables you to self-register for access to Communicating with Empathy. Please contact your employer for more details about the registration code. For information about registering your organisation with the NMDS-SC your employer should access or contact the Skills for Care Support Service on 0845 8730129.

If you have a registration code, you can register by clicking here.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Communicating with Empathy programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a Health Education England Programme in partnership with the NHS and Professional Bodies